Joel's Blog

Joel's Tales from Weird Side

I wish I was making this shit up!

Every once in a while, I come across a list of sayings that feels less like inspirational wisdom and more like somebody has been secretly following me around for the last several decades taking notes.

This was one of those lists.

It started with:

"Good behavior is overrated. A good story, however, is forever. Make your story count."

Well, that explains a lot.

I have apparently spent most of my life preparing material.

Some people collect watches.

Some collect wine.

I seem to collect situations that begin with:

"You are not going to believe what just happened."

And, unfortunately, people usually do believe me now.

That is probably not a good sign.

At some point, your friends stop saying, "No fucking way," and start saying, "Of course that happened to you."

Apparently that is when you have established a personal brand.

Then came:

"Say yes to the story. The itinerary can go fuck itself."

I could have had this tattooed on my forehead years ago and saved everyone a lot of confusion.

I have never been especially good at itineraries.

An itinerary assumes that Tuesday will go approximately the way Tuesday was supposed to go.

That has not been my experience.

My Tuesdays tend to involve going somewhere perfectly normal and discovering that the sushi restaurant has run out of all fish, my phone has independently decided to call people in the middle of the night, an airline passenger has apparently converted the Delta Sky Club buffet into an in-flight catering business, or my attempt to improve my intestinal health has somehow ended with Fleet's Enema becoming my pharmaceutical sponsor.

I don't need an itinerary.

I need a documentary crew.

Then:

"Wear something slightly inappropriate. People have become far too comfortable with ordinary."

Now we are getting somewhere.

I have never really understood the desire to blend in.

What is the goal?

To spend 80 years on Earth and have everybody describe you as:

"Very appropriate."

Fuck that.

I don't want my obituary to sound like a performance review.

"He was punctual. He dressed appropriately. He never made anyone uncomfortable."

That sounds less like a life and more like someone who successfully completed compliance training.

Ordinary has become a national obsession.

Ordinary houses.

Ordinary restaurants.

Ordinary meetings.

Ordinary businesses.

Ordinary ideas wrapped in PowerPoint presentations claiming to be disruptive.

I seem to have developed some sort of allergic reaction to all of it.

If I walk into a restaurant, club, community, company, racetrack, technology business, or random building and think, "This could be so much better," there is at least a 50% chance I am about to ruin the next two years of my life trying to fix it.

Which brings us nicely to:

"Go alone instead of waiting for someone to come with you. Life doesn't wait, and neither should you."

I believe this one.

Probably too much.

There is a particular type of person who waits until everyone agrees before doing something.

I am apparently the opposite.

Sometimes nobody agrees.

Sometimes nobody understands.

Sometimes people look at me like I just proposed opening a caviar-and-corndog cathedral with flowers, bread ovens, wine, restaurants, gardens, elevators that look like aquariums, and whatever else wandered through my head that morning.

And instead of hearing:

"That sounds insane,"

my brain hears:

"So you're saying there's a chance."

This has not always been financially prudent.

But it has rarely been boring.

Then I got to:

"Never overexplain a fabulous disappearance. Wet hair and no useful information will do."

This may be the greatest advice ever written.

We live in a world of catastrophic over-explanation.

Everyone needs a statement.

A follow-up statement.

A clarification of the statement.

An Instagram post explaining the clarification.

A podcast about the Instagram post.

And then an AI-generated apology for the podcast.

Maybe sometimes the correct answer really is just to reappear three days later with wet hair and say:

"Long story."

And then refuse to tell it.

Which connects beautifully to:

"Keep a part of your life completely unexplained. Mystery is good for the complexion."

Agreed.

Not everything needs a fucking FAQ.

There should be at least a few parts of your life where people ask:

"What exactly happened there?"

And the answer is:

"No one really knows."

That is how legends are made.

Or subpoenas.

Sometimes both.

Then came:

"Be soft when you feel soft. Wild when you feel wild. And impossible to domesticate."

This one sounds poetic.

In my case, "impossible to domesticate" mostly means I still cannot sit through a boring meeting without mentally redesigning the entire company.

I can be listening to someone explain a perfectly acceptable business and suddenly my brain starts screaming:

"What if we bought the whole thing, changed the model, added entertainment, rebuilt the customer experience, created a new category, and hired somebody completely unexpected to run it?"

That is not strategic discipline.

That is entrepreneurial Tourette's.

There should probably be medication for it.

I would refuse to take it.

Then:

"Quit auditioning for rooms you already outgrew. You are not begging for a chair. You're taking the whole damn table."

Now this one I really like.

Because at some point in life you realize something very liberating:

You do not need to be invited into every room.

Sometimes the room sucks.

Sometimes the people guarding the chairs have confused access with importance.

Sometimes the better move is to leave, build your own room, design a better table, invite more interesting people, serve better food, play better music, and wonder why you ever cared about getting inside the old one.

And if that sounds slightly grandiose, please refer back to the part about being impossible to domesticate.

Then:

"Laugh loud enough that the next table looks over. Give them something worth overhearing."

I fully support this.

Life is already serious enough.

People whisper too much.

Restaurants are filled with tables of four people quietly looking at their phones while sitting three feet from actual human beings.

If we are going out, somebody at the next table should eventually turn around.

Not because we are being obnoxious.

Because they are thinking:

"What the hell are those people talking about?"

That is a successful dinner.

If nobody laughs too loudly, says something wildly inappropriate, tells a story they probably should not tell, or causes at least one person to nearly spit out a drink, I am not sure why we bothered getting dressed.

Then came possibly the most useful advice of the entire list:

"Leave when you're bored. Stay when you're enchanted. Disappear when the energy starts smelling funny."

I wish I had learned this at 25.

Boredom is information.

Bad energy is information.

That slightly strange feeling where you think:

"I don't know exactly what is wrong here, but something smells weird."

That is information too.

And I am no longer talking only about restaurants.

Although, given my history, occasionally the smell really is the bathroom.

Life is short.

There are too many extraordinary people, places, ideas, meals, conversations, businesses, and moments to spend your time politely sitting somewhere thinking:

"When can I leave without being rude?"

Leave.

You are already gone emotionally.

Your body is just waiting for permission.

And finally:

"Stop making every decision look reasonable. Some choices are made because your soul said, 'Oh, fuck yes.'"

There it is.

My entire past, present, and possibly future in one sentence.

Reasonable has its place.

Reasonable is useful when selecting blood pressure medication.

Reasonable is probably good when landing airplanes.

Reasonable should definitely be involved when reading the instructions on psyllium fiber.

I have learned that one personally.

But I'm not convinced reasonable is how you are supposed to live an entire life.

Some of the best things begin with an idea that makes absolutely no sense on paper.

Some of the best people enter your life unexpectedly.

Some of the best trips happen after the itinerary has completely collapsed.

Some of the best businesses sound ridiculous the first time you explain them.

Some of the best nights are the ones that begin with:

"We'll just stay for one drink."

And some of the best decisions are the ones where your brain is still assembling a spreadsheet while something much deeper inside you has already decided:

Oh, fuck yes.

So maybe this list is not advice at all.

Maybe it is permission.

Permission to be slightly inappropriate.

To leave boring rooms.

To stay too long when the night is magical.

To laugh loudly.

To go alone.

To disappear occasionally.

To build the weird thing.

To stop begging for chairs.

To keep a few stories to yourself.

And to remain, even as the years accumulate, just a little bit impossible to domesticate.

Because good behavior may in fact be overrated.

But a great story?

That really might last forever.

And if I'm lucky, I'm nowhere near done creating mine.

A couple of months ago, I bought an Apple MacBook.

I had been using Windows-based PCs my entire life, but I decided it was time to enter the Apple ecosystem.

That phrase—"the Apple ecosystem"—should have been my first fucking warning.

An ecosystem is where wild animals eat each other.

Then I connected my iPhone and iPad to the MacBook.

At almost exactly the same time, in an entirely unrelated act of spectacularly bad judgment, I added psyllium to my diet.

There is nothing quite like losing your fucking mind on so many fronts simultaneously that you begin to wonder whether voluntarily checking yourself into a loony bin might actually qualify as a spa vacation.

I don't know whether I need an Apple Genius, a gastroenterologist, an exorcist, or a priest.

Probably all four.

Because suddenly I couldn't find anything.

Documents disappeared.

Presentations disappeared.

Emails disappeared.

Websites disappeared.

Files I had been working on for months apparently packed their shit, changed their names, and moved to iCloud without leaving a forwarding address.

I would save something on my MacBook and then spend 45 minutes trying to figure out where the fuck Apple had decided to put it.

Desktop?

Documents?

Downloads?

iCloud?

iCloud Drive?

On My Mac?

On My iPhone?

Recently Deleted?

Some mysterious folder apparently located in Cupertino underneath Tim Cook's desk?

WHO THE FUCK KNOWS?

Windows used to ask me where I wanted to save something.

Apple apparently thinks that's too much information for me.

"Don't worry, Joel. We have it."

WHERE?

"Somewhere beautiful."

Meanwhile, my iPhone started dialing random people in the middle of the night.

Not butt dialing.

That would make sense.

My phone was apparently developing its own social life.

People would tell me the next morning:

"You called me at 2:17 a.m."

No, I didn't.

"Yes, you did."

Show me.

Nothing.

No outgoing call.

No record.

No evidence.

Apparently my iPhone had become a burner phone for itself.

At this point, I am expecting it to start texting old girlfriends:

"Joel still thinks about you."

NO THE FUCK I DON'T, SIRI.

And while Apple was slowly dismantling my professional life, psyllium was launching a hostile takeover of my intestinal tract.

Everything I had read said fiber was wonderful.

Fiber lowers cholesterol.

Fiber improves digestion.

Fiber helps your microbiome.

Fiber may help you live longer.

Fantastic.

What they leave out of the fucking brochure is:

DRINK A LOT OF WATER OR YOU MAY CREATE A CONCRETE BOLLARD IN YOUR COLON.

Apparently psyllium absorbs water.

A lot of water.

Which would have been useful information before I consumed enough of it to repair a pothole on I-285.

Within a few days, Fleet's Enema had gone from something I vaguely remembered seeing on a drugstore shelf to my new drug of choice.

Forget cocaine.

Forget Xanax.

Forget tequila.

I was walking through CVS like a junkie looking for his dealer.

"Psssst. You got the Fleet?"

"Regular or Extra?"

"Give me the good shit."

At some point during this gastrointestinal hostage crisis, I finally understood why people in Cleveland say they're "taking the Browns to the Super Bowl."

For 63 years I thought that was a football expression.

It is not.

It is a medical objective.

And some days the Browns don't make it to the Super Bowl.

Some days the Browns don't even get out of the fucking locker room.

Meanwhile, my Apple Watch is congratulating me.

"You've closed your Stand Ring!"

Fuck you.

I've been standing for three hours because I'm afraid to sit down.

Then Apple asks:

"Would you like to sync your Health data across all your devices?"

ABSOLUTELY NOT.

You people have already lost my PowerPoint presentation.

You are not getting custody of my colon.

I don't need my bowel movements available seamlessly across every Apple device I own.

I can already envision the notification:

"Your bowel movement has been uploaded to iCloud."

Followed three minutes later by:

"iCloud storage is full."

No fucking kidding.

Then Siri chimes in:

"I found something on the web about intestinal obstruction. Would you like me to read it?"

NO, SIRI.

CALL A PRIEST.

But don't actually call him, because apparently you'll call him again at 3:14 tomorrow morning and I will have no record of it.

This is supposedly technology making my life easier.

Everything is synced.

Everything is connected.

Everything works together.

Except me.

I am the only device in the Apple ecosystem currently experiencing a catastrophic operating-system failure.

My MacBook can't find my files.

My iPhone is drunk dialing acquaintances.

My iPad apparently knows everything but refuses to tell me.

My colon is running Windows Vista.

And somewhere in California, Tim Cook is probably sitting in a perfectly minimalist white room drinking green juice and thinking:

"It just works."

No, Tim.

It doesn't.

At least not over here.

Over here I am holding a MacBook in one hand, a Fleet's Enema in the other, asking Siri where my PowerPoint went while desperately trying to get the Browns into the fucking playoffs.

I've reached the point where if a man in a white coat showed up at my house with a straitjacket, I wouldn't resist.

I'd ask two questions:

Do you have Wi-Fi?

And—

How much water should I drink with psyllium?

Because I have finally discovered the one thing Windows and Apple users can agree on:

Eventually, all roads lead to tech support.

And apparently, if you don't drink enough water…

so does fiber.

I am an extremely crazy eater these days.

And I know it.

Everything has to be traceable. Really organic. Line-caught. Grass-fed. Pasture-raised. No mystery chemicals. No ingredients that require a chemistry degree or a hazmat suit.

At this point, ordering dinner with me is less like going to a restaurant and more like conducting due diligence on a private-equity acquisition.

"Where exactly was the salmon caught?"

"What did the cow eat?"

"Did the chicken know the farmer personally?"

I'm surprised nobody has handed me a nondisclosure agreement before showing me a menu.

So when I heard there was a meal-prep, grab-and-go place close by called Fitlife Foods that supposedly shared many of these standards, I was excited.

Finally.

Maybe someone else had lost their fucking mind too.

I walked in and met the manager and their nutrition person. They were nice. They showed me their vendors. We talked about sourcing.

I was generally impressed.

Then they showed me the food.

I didn't even make it to the ingredients.

Because sitting in front of me was one of the biggest WTFs I have ever experienced in the clean-food universe.

EVERYTHING WAS IN BLACK PLASTIC.

Black.

Fucking.

Plastic.

It was like walking into Whole Foods and discovering the organic produce department sprays Roundup on the kale because it makes the leaves shiny.

For those of you who don't follow this stuff, black plastic has attracted plenty of scrutiny over chemicals that can be present in some recycled black plastics, including concerns around flame retardants and endocrine-disrupting compounds.

And one of the theories for how some of those chemicals can wind up there is particularly comforting:

Recycled electronics.

Old TVs.

Computers.

Radios.

Nothing says clean eating quite like wondering whether your chicken teriyaki is being served in the reincarnated remains of a 2003 Toshiba television.

"Today's special is organic grass-fed beef with roasted vegetables and just a hint of Sony Trinitron."

Now, if this were somebody's first store, I could almost understand it.

"Oh shit. We didn't know."

Change the containers. Problem solved.

But according to the company's website, this isn't somebody selling six chicken breasts out of the back of a CrossFit gym.

They have a bunch of locations.

So I'm standing there trying to reconcile the entire experience.

Beautiful sourcing story.

Nutrition.

Wellness.

Transparency.

Clean ingredients.

And then:

WELCOME TO FITLIFE. PLEASE ENJOY YOUR HEALTHY MEAL FROM WHAT APPEARS TO BE THE DASHBOARD OF A 1987 PONTIAC FIERO.

Eventually the manager was checking out another customer and asked what I thought.

I said:

"I'll tell you after she leaves."

I was actually trying to behave.

The customer turned around.

"No, I want to hear what you don't like too."

Ohhhhhhh.

Lady.

You have absolutely no idea what you just authorized.

And off I went.

"How can you claim to be clean when you're putting everything in black plastic?"

The manager immediately countered:

"We have to use it for shipping purposes. Nothing else works."

Nothing?

Human civilization has developed reusable rockets.

We can land a fucking booster vertically on a floating platform in the Atlantic Ocean.

We can FaceTime somebody standing on the Great Wall of China.

AI can write a sonnet about a Labradoodle in the style of Shakespeare in four seconds.

But apparently we have reached the technological frontier of human civilization when attempting to transport grilled chicken without putting it in black plastic.

I asked whether they knew about the concerns around black plastic, particularly when food is heated in it.

Before the manager could respond, the CUSTOMER looked straight at me, chuckled, and said:

"I would never put anything hot into black plastic."

Thank you!

Now we're having a fucking focus group.

I then started wondering about something else.

What temperature is the food when it originally goes into these containers?

Because I'm standing there worrying about customers microwaving the plastic while suddenly thinking:

Wait a minute. Are we putting the hot food in the shit before we even sell it to them?

At this point I asked whether they were considering changing to something better.

And that's when the conversation reached its glorious conclusion.

The manager stared at me and loudly exclaimed:

"WELL, I GUESS WE AREN'T FOR EVERYBODY!"

Complete with the two-arm shrug.

🤷

And she was absolutely right.

They're not for everybody.

Specifically, they're apparently not for the guy who walked in because he actually believed all the stuff about health and clean food.

That's the part I can't get over.

If you're selling cheeseburgers, fries and cigarettes out of a gas station, I'm not going to interrogate you about endocrine disruptors.

I understand the transaction.

But if your entire proposition is essentially:

WE CARE ABOUT WHAT GOES INTO YOUR BODY

then I'm probably going to ask some questions about…

WHAT GOES INTO MY BODY.

You don't get to sell me the provenance of the chicken and then act like I'm a pain in the ass because I noticed the chicken is sitting in something I don't want anywhere near my food.

That's like a wellness retreat bragging about its organic mattresses while everybody sleeps underneath asbestos blankets.

So now I'm writing this.

And perhaps somewhere, some lawyer is already warming up his laptop.

Fine.

Maybe I'll get sued over black plastic.

That would actually be a fitting conclusion to my life.

CAUSE OF FINANCIAL DEATH: ASKED TOO MANY QUESTIONS ABOUT A CHICKEN CONTAINER.

And to be clear, I'm not claiming that eating one meal from a black plastic container is going to kill anyone. I'm saying there are enough legitimate questions around certain black plastics and chemical migration that a company positioning itself around health should be asking those questions before its customers have to.

Maybe there's a perfectly good answer.

Great.

Publish it.

Test the packaging.

Show the results.

Or better yet:

Find another fucking container.

Because if you're going to build a brand around health, transparency and nutrition, the packaging isn't some irrelevant detail.

The packaging is touching the fucking food.

I guess this isn't really a blog.

It's not even much of a story.

It's a rant.

But increasingly, these are simply the ridiculous little things I encounter almost every day.

And maybe that's what this blog is actually becoming:

One man's ongoing attempt to understand how we became technologically advanced enough to create artificial intelligence, autonomous vehicles and reusable spacecraft—

but somehow putting healthy chicken into a healthy fucking container remains an unsolved problem.

Most people are worried about whether they can trust artificial intelligence.

I have a different concern.

I’m starting not to trust the people using artificial intelligence.

Specifically, there is a new generation of AI users—many of them under 30—who have been handed what may be the greatest learning tool in the history of mankind and somehow figured out how to use it to stop thinking.

Think about this.

For thousands of years, if you wanted to know something, you actually had to know something.

You read books.

You studied.

You asked people who knew more than you.

You went to school.

You researched.

You occasionally had to sit quietly for three consecutive minutes and actually think.

Now?

Every 24-year-old on Earth is walking around with Aristotle, Einstein, Warren Buffett, a cardiologist, a constitutional lawyer, a software engineer, a nuclear physicist, a therapist, a chef, and a McKinsey consultant living inside their iPhone.

And somehow we are getting dumber.

It’s remarkable.

I have never seen a generation with the ability to learn almost anything, understand almost anything, and access virtually the entire accumulated knowledge of mankind…

…and then go full-on retard the second you ask them to use their own brain.

Yes, I know.

“Full-on retard” is not politically correct.

Neither am I.

I call it as I see it.

And I have developed a name for this emerging species:

AITards.

Pronounced A-Tards.

AITards don’t use artificial intelligence.

They outsource consciousness to it.

There’s a difference.

A normal person might ask ChatGPT or Claude a question, read the answer, think about it, challenge it, check the assumptions, maybe ask a follow-up question, and ultimately form an opinion.

An AITard asks Claude a question and receives the Ten Commandments.

Conversation over.

I recently questioned something somebody presented to me.

Their response was essentially:

“Claude says you’re wrong.”

Oh.

Well.

My apologies.

I didn’t realize Claude had joined the meeting.

Should I move over?

Would Claude like some coffee?

Does Claude validate parking?

Because apparently Claude is now the final authority on everything.

And these people don’t merely repeat the answer.

They present it with the confidence of someone who personally spent 27 years researching the subject at MIT.

They suddenly become experts.

Finance.

Medicine.

Law.

Artificial intelligence.

Real estate.

Quantum physics.

Agriculture.

Whatever you want.

They asked a chatbot one question at 9:17 Tuesday morning and by 9:19 they apparently had a double PhD.

So I started doing something incredibly unfair.

I asked them a follow-up question.

This is where everything falls apart.

“What does that actually mean?”

Blank stare.

“Why is that assumption correct?”

Longer blank stare.

“What information did you give AI to arrive at that conclusion?”

Now I have apparently asked them to derive Einstein’s field equations using a cocktail napkin.

Finally:

“It’s right there.”

WHAT IS RIGHT THERE?

Explain it to me.

You just presented a 14-page analysis with charts, projections, market assumptions, competitive analysis, and a conclusion delivered with the confidence of Winston Churchill addressing Parliament.

Surely you can explain paragraph two.

“It’s right there.”

No.

The correct answer is:

“I have absolutely no fucking idea.”

And strangely, I would respect that answer.

At least it would be accurate.

But my favorite question is:

“What exactly did you put into AI to get this answer?”

Because AI is extraordinary, but it has one slight limitation:

It generally works with the information you give it.

Garbage in, beautifully formatted garbage out.

And inevitably the answer is something like:

“I put in what you told me.”

Excuse me?

So let me understand this.

I gave you the information.

You typed my information into Claude.

Claude reorganized my information into bullet points.

You brought Claude’s version of my information back to me.

And now you’re telling me I’m wrong because Claude said so?

What in the friggen world is happening?

We’ve somehow invented intellectual money laundering.

My own thoughts go into a computer, come back wearing a blazer and carrying a PowerPoint presentation, and suddenly they’re independent expert research.

This is the part people are missing about AI.

AI can make smart people dramatically smarter.

But it can also make stupid people spectacularly confident.

AI didn’t eliminate bullshit. It industrialized it.

That may turn out to be one of the great unintended consequences of artificial intelligence.

Bullshit used to be hard work.

You had to make it up yourself.

You had to remember it.

You had to defend it.

And eventually, if somebody kept asking questions, the whole thing usually collapsed.

Now?

Bullshit comes professionally formatted.

It has headings.

It has footnotes.

It has charts.

It has an executive summary.

It has 14 citations nobody bothered to read.

Ask whether they actually read one of the citations and suddenly we’re experiencing technical difficulties.

AI can now take an absolutely terrible idea and, in approximately eight seconds, turn it into something that looks like it was prepared by Goldman Sachs.

The bullshit didn’t get smarter. The formatting did.

And that may be the more dangerous development.

Because before AI, there were warning signs.

If someone didn’t understand something, eventually you could tell.

They stumbled.

They hesitated.

They couldn’t explain it.

Now AI gives everyone perfect grammar, beautiful formatting, executive summaries, citations, charts, bullet points, and phrases like:

“Based on a comprehensive analysis of the available data…”

Oh shit.

We have no idea who knows anything anymore.

The person who spent 20 years studying the subject and the person who discovered the subject 11 minutes ago can now produce documents that look remarkably similar.

For years, everyone worried that artificial intelligence would eventually become indistinguishable from humans.

Maybe we worried about the wrong thing.

Maybe we should have been worried that humans would become indistinguishable from AI output.

There is only one remaining test:

Ask a second question.

That is the new Turing Test.

Not whether the computer can convince you it’s human.

Whether the human can convince you they’re not a computer terminal.

Ask:

“Why?”

Then ask:

“How do you know?”

Then:

“What assumptions is that based on?”

And finally:

“Do you actually understand this?”

At that point, you will discover whether you’re talking to a human being who used AI…

…or an AITard who rented a brain for 45 seconds.

For the record, I love AI.

I use it constantly.

I think it may be the most transformational technology of our lifetime.

But the entire point of having the greatest thinking tool ever invented should be to think better.

Not to stop thinking altogether.

AI should make you more curious.

It should make you ask better questions.

It should allow you to challenge assumptions faster.

It should help you learn things that previously would have taken years.

It should expand your brain.

It should not replace it.

So maybe the next great AI company doesn’t need to build a smarter model.

Maybe it just needs one giant button that appears after every answer:

“DO YOU ACTUALLY UNDERSTAND WHAT YOU JUST READ?”

And if you click “Yes,” you have to explain it in your own words.

No Claude.

No ChatGPT.

No phone.

Just you.

That should clear up the problem pretty quickly.

Because I’m not particularly afraid that artificial intelligence is going to take over the world.

I’m increasingly concerned that humans are simply going to hand it the keys.

Another travel day.

More craziness.

And, as I write this, the airplane hasn’t even left the gate.

I have two observations before takeoff.

First: Since when did Delta Sky Clubs become takeout restaurants?

A woman just boarded my flight carrying multiple plates of food from the Sky Club in her bag.

Not a cookie.

Not a banana.

Multiple plates.

Even the flight attendant looked confused.

“I didn’t think you could take food out of the Sky Club.”

The woman looked at her like she had just asked whether airplanes could fly.

“Of course you can. We do it all the time.”

We?

I’m not sure who we is. Or are.

But apparently there is an entire underground network of people using Delta Sky Clubs like DoorDash.

She then settled comfortably into her first-class seat, wearing sweatpants and a Mickey Mouse T-shirt, unpacked her Sky Club buffet, and immediately asked the flight attendant for a “vodka and juice.”

At this point, I knew.

Here we go again.

Someone, somewhere, has figured out Delta.

Sky Club membership.

First-class upgrades.

Buffet extraction privileges.

Possibly complimentary vodka.

I am seriously considering walking over and asking:

“Excuse me. I don't want to bother you while you're eating, but can you hook me up with your Delta connection?”

Because clearly I am doing this wrong.

And before anyone thinks I’m criticizing Delta, I’m not.

I love Delta.

I think Delta is the best airline in America. Maybe anywhere. Truly the best of the best.

I just want someone to explain to me how 1,400 miles on Trailways suddenly gets you Platinum status on Delta.

I apparently missed that partnership announcement.

Now to my second issue.

This one is not Delta-specific.

This is directed at every airline and every airplane manufacturer on Earth.

WHAT THE HELL IS WRONG WITH YOUR TOILET SEATS?

I have actually started keeping statistics.

This year, I have encountered approximately 28 airplane toilet seats.

Want to guess how many stayed up?

One.

The current score:

Gravity: 27

Airplane Toilet Seats: 1

How is this possible?

We have airplanes that can fly themselves.

We have Wi-Fi at 40,000 feet.

We can track the aircraft on a satellite map while watching a movie and texting someone on another continent.

Boeing and Airbus have collectively employed some of the greatest engineers in human history.

And yet apparently nobody has been able to solve:

HINGE.

The toilet seat comes down like it has been spring-loaded by NASA.

And airplane bathrooms are already among the most disgusting places human beings voluntarily enter.

They make gas-station bathrooms look like the Four Seasons.

Now add a toilet seat that refuses to stay where you put it.

For men, this becomes an engineering exercise requiring balance, timing, and possibly a third hand.

For women, it creates an entirely different—and considerably more disgusting—problem because we all know exactly what happens when the men before them lose the battle with the self-closing toilet seat.

So I have two questions for the airline industry:

Why can’t your toilet seats stay up?

And:

Who is this woman’s Delta connection?

Because I would like both problems solved before my next flight.

The doors haven't even closed yet.

I cannot wait to see what happens after takeoff.

I would like to address one of the great architectural mistakes of our time:

The unisex restaurant bathroom.

I understand the thinking behind it. One bathroom. Everyone uses it. Efficient. Inclusive. Modern.

Terrible idea.

Men and women have spent thousands of years maintaining certain mysteries about one another. There was a reason for this.

We were happier.

Let’s start with men.

Men cannot be trusted with a toilet seat.

This isn’t an opinion. It’s closer to a law of physics.

If the toilet seat is up, a man will leave it up.

If the toilet seat is down, rather than taking the enormous physical journey required to lift it approximately fourteen inches, there is a statistically significant possibility that he will simply pee on it.

Apparently, lifting the seat requires the same physical exertion as moving a refrigerator.

This was never a major societal problem because men’s bathrooms were essentially containment facilities.

Women didn’t have to know what was happening in there.

Then somebody invented the unisex bathroom.

Last night, I was at a nice restaurant.

A beautiful woman walked out of the bathroom.

Not just attractive. Beautiful. Elegant. Perfectly dressed. The kind of woman who looks like she has never perspired, sneezed or had an upset stomach.

She smiled.

I smiled.

She walked away.

I walked into the bathroom.

And my life changed.

There are smells that are unpleasant.

There are smells that make you leave a room.

And then there are smells that cause you to reconsider everything you thought you understood about the human digestive system.

This bathroom smelled like a horse had eaten eight doses of Ex-Lax and then been locked inside a sauna.

I stopped.

My brain could not reconcile the information.

Her?

Impossible.

I had just seen her.

She looked like she smelled like Chanel.

Apparently, she did not.

For several seconds I actually considered the possibility that there had been a horse in the bathroom.

That seemed more plausible.

I wanted to go find her and say:

“Ma’am, I don’t know what happened in there, and I don’t want to know, but I think you should contact the CDC.”

Instead, I stood there realizing that something had been taken from me.

Mystery.

This is precisely why civilization gave us separate bathrooms.

It wasn’t discrimination.

It was romance.

Men don’t need to know everything women do.

Women absolutely don’t need to know everything men do.

We need boundaries.

We need imagination.

We need to be able to look across a candlelit dinner table and believe the person sitting opposite us is somehow exempt from the basic biological processes governing every other mammal on Earth.

That’s part of love.

Unisex bathrooms have destroyed this.

Now we’re all sharing one tiny room, passing one another like forensic investigators changing shifts at a crime scene.

“Good luck in there.”

No.

I don’t want luck.

I want ignorance.

I want the beautiful woman to remain beautiful.

I want her to float mysteriously through life sustained entirely by champagne, salads and excellent lighting.

And women deserve the same fantasy about men.

They should never have to walk into a bathroom after a 58-year-old man named Gary has spent eleven minutes in there after ordering the chili.

Some doors should remain closed.

Some mysteries should remain mysteries.

And some bathrooms should have a little picture of a man on one door and a little picture of a woman on the other.

Not because we can’t share.

Because there are certain things about each other…

we were simply never meant to know.

A true story about traffic, modern medicine, the Philippines, and humanity's relentless pursuit of efficiency.

Yesterday morning, I had a doctor’s appointment at 10:00.

At 9:52, trapped in traffic, I made a terrible mistake.

I called the doctor’s office.

I was going to be ten minutes late.

That was it.

I wasn’t having chest pains.

I wasn’t requesting experimental surgery.

I wasn’t trying to donate a kidney.

I simply wanted to communicate one sentence:

“Tell the doctor I’ll be there at 10:10.”

I had no idea this would require the involvement of the Philippines.

I dialed the number.

Immediately:

“Thank you for calling. Please listen carefully, as our menu options have recently changed.”

Why?

Why are medical-office menu options constantly changing?

Who is sitting in a conference room every Thursday saying:

“You know what? Option 4 has had a good run. Move prescriptions to 7. Put billing on 3. And for God’s

sake, nobody should be able to reach the receptionist.”

The menu began.

Press 1 if you are a patient.

I pressed 1.

Press 2 for appointments.

I pressed 2.

Press 3 if you have an existing appointment.

3.

Press 4 if the appointment is today.

4.

Press 6 if you are calling about an appointment within the next 24 hours.

6.

At this point, I had pressed enough buttons to launch a missile from a submarine.

I was waiting for:

“If you are currently driving to our office while screaming at this recording, press 9.”

I would have pressed 9 so hard the Philippines would have felt it.

Then came the music.

Not music exactly.

Medical hold music.

The soundtrack of surrender.

It sounded like Kenny G had been sedated and placed near an aquarium.

Every 40 seconds, the music was interrupted by a reassuring voice:

“Your call is very important to us.”

No, it isn’t.

If my call were very important to you, SOMEONE WOULD ANSWER THE PHONE.

My call was apparently so unimportant that it had been deported.

Finally:

“Hello, sir. Thank you for calling. How may I assist you?”

A human being!

“I have a 10:00 appointment. I’m stuck in traffic. I’m going to be about ten minutes late.”

“Certainly, sir. May I have your date of birth?”

Why?

Did my date of birth affect traffic?

But fine.

I gave it to her.

“Can you verify your home address?”

I verified it.

“Telephone number?”

I gave it to her.

The telephone number.

I was calling her from.

“Email address?”

I gave her that too.

At this point, I was expecting:

“Mother’s maiden name?”

“Blood type?”

“First pet?”

“Name of your third-grade teacher?”

“Where were you on the evening of November 17, 1983?”

All because I was going to be ten minutes late.

She put me on hold.

The aquarium music returned.

Meanwhile, I continued toward the doctor’s office.

Several minutes later, she came back.

“Sir, I see that you have an appointment today at 10:00.”

Fantastic.

We had independently verified the existence of the appointment.

This was progress.

“Yes. That’s why I’m calling.”

“How can I help you with your appointment?”

“I’m going to be ten minutes late.”

“I’m sorry, sir?”

“Late.”

“Late?”

“Yes. I’m in traffic. I’m going to arrive approximately ten minutes after the scheduled appointment time.”

There was a pause.

“Would you like to reschedule your appointment?”

“No.”

“Would you like to cancel your appointment?”

“No.”

“Would you like to schedule another appointment?”

“No.”

“Would you like to change doctors?”

“NO.”

“Then how may I assist you?”

“I WANT YOU TO TELL SOMEONE THAT I AM TEN MINUTES LATE.”

Silence.

You could almost hear the request traveling through the undersea fiber-optic cables.

Atlanta.

California.

Hawaii.

Guam.

Manila.

Possibly Tokyo for verification.

Back to Manila.

Then eventually Atlanta.

She said:

“Please hold while I contact the office.”

CONTACT THE OFFICE?

That’s who I thought I called.

Apparently, I had accidentally called the United Nations.

By now, I was pulling into the parking garage.

Still on hold.

I parked.

Still on hold.

Got out of the car.

Still on hold.

Walked into the building.

Still on hold.

Got into the elevator.

Still on hold.

The elevator traveled six floors faster than my message traveled from the Philippines to the receptionist.

The doors opened.

I walked down the hallway.

I entered the doctor’s office.

And there they were.

Two receptionists.

Sitting behind a desk.

Actual human beings.

I could see them.

They could see me.

One looked up and smiled.

“Good morning! Can I help you?”

I held up one finger.

“One second. I’m trying to reach you.”

She stared at me.

I stared at her.

Somewhere approximately 8,500 miles away, a woman was trying to contact the woman standing six

feet in front of me.

At that moment, I stopped being irritated.

I became fascinated.

I wanted to see how far we could take this.

Maybe Manila would email Dallas.

Dallas could open a support ticket.

The ticket could go to Phoenix.

Phoenix could escalate it to Tier 2.

Tier 2 could contact Atlanta.

Atlanta could print the message.

Then FedEx could overnight it to the building I was currently standing in.

Perhaps tomorrow morning, a man in brown shorts would walk through the door carrying an envelope:

URGENT PATIENT COMMUNICATION

The receptionist would tear it open.

“Joel says he’s running ten minutes late.”

And I could jump out from behind a plant and yell:

“I MADE IT!”

Eventually, the woman came back on the phone.

“Sir, thank you for your patience.”

Patience?

At this point, I deserved diplomatic immunity.

“I am sending a message to the doctor’s office informing them that you will be approximately ten minutes

late.”

I looked directly at the receptionist.

She looked directly at me.

I said:

“Excellent. Could you also put in the message that I’m standing in front of them?”

Silence.

“I’m sorry, sir?”

“I’m here.”

“At the doctor’s office?”

“Yes.”

“You have arrived?”

“Yes.”

“So you are no longer running late?”

And that's when I realized something extraordinary.

The system had solved the problem.

Not by communicating faster.

By taking longer than the problem itself.

I had called to report that I was going to be ten minutes late.

They kept me on the telephone long enough that I arrived.

Problem solved.

This may actually be the business model.

Then she asked the greatest question I have ever heard:

“Would you still like me to send the message?”

I almost said yes.

God, I wanted that message sent.

I wanted to watch it arrive.

I wanted the receptionist’s computer to ding.

I wanted her to open it.

I wanted her to read:

PATIENT REPORTS HE WILL BE APPROXIMATELY TEN MINUTES LATE.

Then I wanted to slowly lean across the counter and whisper:

“That’s me.”

Instead, I thanked the woman in the Philippines.

Because none of this was her fault.

She was perfectly nice.

She had simply been placed on the opposite side of the planet and given responsibility for

communicating something between two people who were now standing close enough to shake hands.

I hung up.

The receptionist smiled.

“Name?”

I told her.

She typed something.

“Okay. You’re checked in. Have a seat. The doctor will be with you shortly.”

Total elapsed time:

Approximately eleven seconds.

I sat down.

And I began thinking about what humanity has accomplished.

We split the atom.

We mapped the human genome.

We landed on the moon.

We built satellites that orbit the Earth.

We created computers capable of performing trillions of calculations per second.

Artificial intelligence can write software, compose symphonies, discover new drugs, translate languages

and detect cancer.

We have spacecraft traveling billions of miles from Earth.

We can have a video conversation with someone in Australia while sitting on a toilet in Atlanta.

And yet somehow...

we have completely lost the technology required for Susan at the front desk to answer a

telephone.

In 1975, this entire interaction would have gone:

“Dr. Smith’s office.”

“Hi, I have a 10:00 appointment. I’m running about ten minutes late.”

“Okay, I’ll tell him.”

“Thank you.”

Click.

Fourteen seconds.

Infrastructure required:

One telephone.

One telephone cord.

One Susan.

In 2026, we have dramatically improved this system.

Now it requires:

An iPhone.

A cellular network.

Voice-recognition software.

An automated telephone tree.

Seven menu selections.

A customer-service platform.

Several thousand miles of fiber-optic cable.

Multiple data centers.

International telecommunications infrastructure.

Identity verification.

A call center in the Philippines.

A woman in Manila.

A woman in Atlanta.

Possibly a satellite.

And twenty minutes...

to move six words across a desk.

The truly remarkable part is that somewhere, right now, there is almost certainly a corporate executive

standing in front of a PowerPoint slide.

The slide probably says:

PATIENT COMMUNICATION TRANSFORMATION INITIATIVE

Underneath it are several arrows, three circles and the words:

Streamlined. Integrated. Global. Patient-Centric.

And that executive is pointing at a graph going up and to the right and saying:

“As you can see, the new system has dramatically improved efficiency.”

Everyone in the conference room is nodding.

Someone from McKinsey probably charged $800,000 for the arrows.

And Susan?

Susan is still sitting at the front desk.

Six feet away from the telephone.

Which no longer rings.

Because apparently...

that would be inefficient

One Quick Question — true stories from a world that makes less sense every day.

Last night, I went to a very high-end sushi restaurant.

Not a strip-mall sushi restaurant.

A serious sushi restaurant.

The kind of place where the lighting is so dim you need your iPhone flashlight to determine

whether you’re eating tuna or the napkin.

The kind of place where nobody gives you a menu with pictures because apparently, if you need

to see the food before ordering it, you’re not emotionally ready for the experience.

Everything was beautiful.

The room was beautiful.

The plates were beautiful.

The chopsticks looked like they had been handcrafted by an 87-year-old Japanese artisan whose

family has been making chopsticks since 1426.

And the fish was spectacular.

Until there was no fish.

About halfway through dinner, our waitress approached the table.

She had the calm, professional demeanor of someone about to tell us about the evening’s special.

Instead, she said:

“We have run out of fish.”

I assumed I had misunderstood her.

“Which fish?”

A sushi restaurant had run out of fish.

“All fish.”

I stared at her.

“All fish?”

“Yes.”

There are moments in life when the human brain simply refuses to process the information it has

been given.

This was one of them.

Not yellowtail.

Not toro.

Not salmon.

Not some obscure Japanese mackerel that had been flown in that morning from a fisherman

named Hiroshi.

Fish.

The entire biological category.

Gone.

This is roughly equivalent to Ruth’s Chris announcing halfway through dinner:

“We have run out of cows.”

Or Starbucks saying:

“We are completely out of coffee.”

Or Waffle House saying:

“We have no waffles, eggs, bacon, sausage, hash browns or people named Tammy.”

At some point, you are no longer experiencing a supply-chain problem.

You have fundamentally misunderstood your business.

I had questions.

Many questions.

First:

How does this happen?

Was there no moment earlier in the evening when someone looked into the refrigerator and said:

“Guys, I’m not trying to alarm anyone, but we appear to be down to our final fish.”

Was there no inventory system?

No clipboard?

No spreadsheet?

No employee whose job description includes periodically counting the primary ingredient upon

which the entire economic enterprise depends?

This wasn’t a complicated business model.

They weren’t making automobiles.

There weren’t 14,000 individual parts arriving from 27 countries.

There was fish.

You buy fish.

People arrive.

They eat the fish.

You purchase more fish.

That’s pretty much the business.

Apparently, somewhere during the evening, that final step had been overlooked.

I started imagining what was happening in the kitchen.

“Table 12 just ordered the tuna.”

“We don’t have tuna.”

“Give them salmon.”

“We don’t have salmon.”

“Yellowtail?”

“No.”

“Snapper?”

“No.”

“Eel?”

“No.”

“Shrimp?”

“No.”

“Anything that has ever lived in water?”

“Edamame.”

And apparently nobody panicked.

That may be the part I admire most.

Because if I owned a high-end sushi restaurant and someone told me during dinner service that

we had completely run out of fish, I would not be calmly walking around.

I would be standing on the roof with binoculars looking toward the Pacific Ocean.

There would be helicopters involved.

I would be calling the Coast Guard.

“THIS IS AN EMERGENCY.”

“What is the nature of your emergency?”

“I HAVE 46 PEOPLE SITTING IN MY RESTAURANT AND THREE PIECES OF GINGER.”

At some point, somebody is getting dispatched to Whole Foods.

I don’t care how prestigious the restaurant is.

Put a hat on the sous-chef, hand him the company credit card and tell him:

“Buy everything with gills.”

Because you cannot simply surrender.

You cannot operate a sushi restaurant without fish.

The fish is not an enhancement.

It is not garnish.

It is not something you can substitute with extra parsley.

It is the central premise of the evening.

Imagine going to SeaWorld and halfway through the day an employee approaches you:

“We’re terribly sorry. We’ve run out of marine life.”

“All of it?”

“Yes, sir. But the gift shop remains open.”

Which, incidentally, is essentially where we found ourselves.

We were sitting in one of the nicest sushi restaurants in town, surrounded by elegant Japanese

décor, expensive sake, beautiful ceramic plates and absolutely nothing that could swim.

We had accidentally become vegetarians.

And this raises another question:

At what precise moment does a sushi restaurant without fish cease being a sushi restaurant?

Immediately?

Five minutes?

Does someone from the city come down and change the business license?

Does OpenTable automatically reclassify you?

Because once the last piece of toro leaves the building, you’re basically an expensive cucumber

facility.

The waitress, meanwhile, remained remarkably composed.

I was impressed.

She delivered the news with the confidence of a flight attendant explaining that they’d run out of

Diet Coke.

Except this wasn’t Diet Coke.

This was aviation fuel.

And I have to admit, there was something almost beautiful about the simplicity of her answer.

“We have run out of fish.”

No excuses.

No elaborate explanation about delayed shipments.

No blaming weather patterns in Hokkaido.

No story about an unusually aggressive tuna market.

Just:

We had fish.

You ate it.

Now there is no fish.

Good luck.

Eventually, we paid the bill and left.

I walked outside still trying to understand what had happened.

Somewhere out there, trillions of fish were swimming peacefully through the world’s oceans.

And somehow this particular sushi restaurant had failed to secure even one of them.

I don’t know where we’re going for dinner next.

But I’m calling ahead.

“Good evening. I have a reservation.”

“Yes, sir.”

“Excellent. One quick question.”

“Of course.”

“Do you currently possess the food?